DELIVERY INFORMATION

We collaborate with several logistics providers to ensure timely delivery of all orders throughout Malaysia. We strive to deliver products within 3-5 working days for all locations across the country.

Free shipping for orders over RM50 in West Malaysia.
Free shipping for orders over RM120 in East Malaysia.

West Malaysia for orders under RM50:
Within 3KG: RM6 
3KG - 5KG: RM10

East Malaysia for orders under RM120:
Within 3KG: RM36.80
3KG - 5KG: RM68

For orders over 5kg, please contact us directly at javen@littlelane.co.


RETURNS AND REFUNDS POLICY

  is committed to ensuring you are happy with your purchases.

We offer two options:

  • Product Exchange
  • 100% Monetary Refund.

We provide a 100% money-back guarantee for all items within 7 days of receiving them, provided the items are in their original packaging, in good condition, and unused.

To return or exchange an item, buyers must email the following details to javen@littlelane.co within 7 days of receiving the item(s):

  • Buyer’s Name
  • Contact Number
  • Order ID
  • Reason for exchange or refund.
We will respond to your email within 2 business days. The item must be returned within 7 days of our confirmation. If the buyer fails to do so, Littlelane reserves the right to withdraw the refund offer.


    Return Shipping Fees
    Return shipping fees are to be paid by the buyer.  will cover the postage for replacement products. Returned items are subject to stock availability. If the desired item is not available, the buyer may choose to replace it with another product and will need to pay the price difference, as outlined in the payment policy. For example, if the returned item is priced at RM20 and the replacement item is RM30, the buyer must pay the additional RM10 to  before the item is shipped.

     

    For Refunds
    Buyers will receive the refund once we have received the returned item(s) and confirmed that they meet the conditions outlined in our Returns Policy. Once the returned item(s) are verified, will issue a full refund within 3 business days.

    To initiate a refund, buyers must contact us by email at javen@littlelane.co with the following information,

    • A photo of the product
    • The product webpage link (if applicable)

    **If the buyer fails to provide the required product information, they may not be entitled to claim a refund or exchange.